To deliver property excellence for customers and retailers isn’t always easy in the middle of CAPEX upgrades and developments. Implementing works to upgrade assets inevitably results in a period of disruption - as they say, no pain, no gain.
But what if you could turn the pain points of disruptions due to a project into a customer and retailer plus point? That’s what happened at Warwick Grove, WA thanks to genuine customer-first thinking and ingenuity.
Part of a major, multi-year project to upgrade vertical transport, Warwick Grove scheduled the removal and fitment of four new travelators, slated to bring much improved reliability with less down days and resulting in an improved customer experience.
The travelators at Warwick Grove are an important amenity to the centre, allowing customers to level one parking while shopping at its three supermarkets and Kmart, all located on the ground level. While new travelators would ultimately prove beneficial for the centre, retailers, and customers, the time to remove and reinstall would have a significant impact on customer experience in the shape of reduced accessible parking, and for retailers with regards to a fall in visitation.